the fine print
Complaints
At Clover Financial Solutions, it is our goal to be a safe and comfortable safe for people from all walks of life. We want our business to be a judgement-free, friendly zone. A space that gives everyone the confidence and skills to make smart money decisions and live life on their own terms.
If there is ever anything that doesn’t make sense or that you’d like to share with us, we have developed a process that we believe makes it easy for you to voice your concerns quickly, easily and fairly. You can get in touch with our team by whichever of the following options suits you best. If you are contacting us via email or mail, please include as much detail as possible, as well as the relevant contact information for us to get in touch with you.
You can raise your concerns with our Complaints Manager by sending an email to: admin@pursuitbrokers.com.au.
Phone
Contact our Complaints Manager on 1300 817 662.
You can also express your concerns by sending us a letter to:
QED Credit Services PTY LTD
31 Ardentallen Road, Enoggera
QLD 4051
We are committed to treating every complaint fairly and promptly. You can expect an acknowledgement of your complaint within 24 hours of receipt, and an outline of the process to follow. In the unlikely event we are still investigating your complaint after 30 days, we will provide a status report to keep you updated on our progress. Following the completion of our investigation, you will be contacted with the outcome and reasons for our decision.
Further complaints
We are confident that you will be satisfied with the outcome of our complaint. However, if your concerns remain unresolved or you have not heard from us within 45 days, then you can apply to have your complaint reviewed by the Australian Financial Compliants Authority. All communication with AFCA should be directed to:
Australian Financial Complaints Authority Limited
GPO Box 3, Melbourne
Victoria, 3001
You can also reach the AFCA via phone, fax or email.
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au