the fine print
Credit guide
We are delighted that you’re considering Clover Financial Solutions.
We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Licensee with whom you are dealing and the services we provide.
Licensee Business Name: QED Credit Services Pty Ltd ACN 147 272 295
Licensee Address: 31 Ardentallen Road Enoggera QLD 4051
Licensee Phone Number: 1300 817 662
Licensee Email Address: admin@pursuitbrokers.com.au
Australian Credit Licence Number: 387856
Our Licensee has authorised Stellou Pty Ltd ATF Clover Solutions Trust, Phoebe Blamey and Elodie Blamey as their Credit Representative:
Representative’s business details: Trading as Clover Financial Solutions ACN 122 593 426 CRN 397021.
Representatives’ Names: Phoebe Blamey and Elodie Blamey
Representatives’ Address: 1 / 529 Burwood Road, Hawthorn, VIC 3122
Phoebe Blamey
Mobile: 0410 692 709
Office: 03 9998 2615
Email: phoebe.blamey@cloversolutions.com.au
AFCA Number: 52860
Individual Credit Representative Number: 398925
Elodie Blamey
Mobile: 0424 191 095
Office: 03 9998 2615
Email: elodie.blamey@cloversolutions.com.au
AFCA Number: 80280
Individual Credit Representative Number: 527781
If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.
Our assistance process
We are required by law to ensure that any credit product that we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:
Make enquiries with you as to your needs.
Make enquiries with you as to your financial position
Collect evidence from you to verify your financial position.
Once we have done this, we will then use our broking expertise to find a product in the marketplace that you can afford and that meets your needs. We can provide you with a report – called a Preliminary Assessment – on how we determined that any loan we assisted you with was not unsuitable for you. You may request this report up to seven years after we provided you with this assistance.
Assistance products
In the past 3 months, the top 6 lenders that our clients have been placed with are:
Macquarie
NAB
Virgin Money
ANZ
Bank of Melbourne
Westpac
This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.
Paying credit representatives
Our Credit Representatives are paid a commission directly from the lender. The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan. These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you. If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.
Complaints process
At Clover Financial Solutions we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us or our Complaints Manager whichever of the following means best suits you:
Mail
QED Credit Services Pty Ltd
31 Ardentallen Road
Enoggera QLD 4051
Email
admin@pursuitbrokers.com.au
Phone
1300 817 662
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
We are committed to treating every complaint fairly and promptly. You can expect an acknowledgement of your complaint within 24 hours of receipt, and an outline of the process to follow. In the unlikely event we are still investigating your complaint after 30 days, we will provide a status report to keep you updated on our progress. Following the completion of our investigation, you will be contacted with the outcome and reasons for our decision.
Further complaints
We are confident that you will be satisfied with the outcome of our complaint. However, if your concerns remain unresolved or you have not heard from us within 45 days, then you can apply to have your complaint reviewed by the Australian Financial Complaints Authority. All communication with AFCA should be directed to:
Australian Financial Complaints Authority Limited
GPO Box 3, Melbourne
Victoria 3001
You can also reach the AFCA via phone, fax or email.
Phone
1800 931 678
Fax
03 9613 6399
Email
info@afca.org.au